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Online Registration

Kelly Summers 8 months ago in Customer Experience updated by Isabella Mahoney 6 months ago 2

In an effort to save time for our customers and trees for the environment I think we should look to offering as many of our programs online as possible. After having worked though putting preschool registration online it would be very easy to offer a majority of our payment planned based activities available for online registration. 

Going along with that Kids Connection and Preschool currently utilize the ePACT program. This website houses all of the heath and emergency information for a specific individual. This could be information that is shared across departments. For example my daughter Ciara has attended kids connection her ePACT includes emergency contacts authorized pick up individuals and any important health information. She is also part of Dance Company if dance was also using the ePACT website they could view this information online. I as a parent would only have to complete the ePACT process once and if all of our departments were utilizing ePACT that information could be viewed as soon as I registered her for an activity or program. 

Parents would not need to fill out this information multiple times and would would not have to keep track of paperwork. 

How will OPD benefit from this idea?:
Improve the Customers Experience with Us

Some of the other perks of ePACT are:

  • You can access information from an iPad; you can access information even when you're not in one of our facilities. You don't even need WiFi access as long as you've updated your account prior to the class.
  • Supervisors have control who is able to see participant information. Instructors can only see information from the class they are teaching, and it's password protected. It's quick and easy to give and removed access to instructors. This makes it HIPAA complaint.
  • You have a photo of the child in the electronic form. This helps us identify children with allergies and properly identify individuals if they had a medical emergency and were new to your program.
  • You can also communicate with parents through ePACT. It will populate group emails in the even you need to send out communication away from your desk. Kid's Connection has used this when we have a bus that is running late from a field trip to let parent's know our new arrival time. These communications can be sent via email and text. Parents do have to opt in for the texts, but not the email. These email are professional and have the OPD logo on them. 
  • ePACT also has a roll call option. You can send out a message and request that the recipient respond that they received it.  We haven't used it at Kid's Connection, but I could see it be useful if for sports; perhaps if you had kids dropped off for practice and had to cancel due to lightening? 

ePACT has worked really well for Kid's Connection and Preschool.  Let us know if you have any questions.

Ask us about Connect too!

That sounds like a really cool idea!