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Completed

Website & Rainout Line Enhancements

Donna Para 1 month ago in Customer Experience updated by Professor of Innovation 2 weeks ago 5

Consider adding the Rainout Line and Team Sideline to the OPD Website page that displays in Google (desktop and mobile access) so participants can easily get to these pages if they don't have them saved.  See Rainout line example on the Naperville Park District search.  Also consider adding the Skating Rink to the Rainout line so customers know when it is open (rather than having to drive by to see the flags).  

How will OPD benefit from this idea?:
Customers get access to the info they need when they are looking for it.
Under review

Good morning Donna.

Thanks for sharing your awesome idea.  We will pass the suggestion along to Marketing and see if this would be possible to update.

Keep the ideas flowing and we will keep you updated on your submission.

Hi Donna,

Thanks for the suggestions! We will definitely consider adding a Rainout Line for the rink.


Can you please provide some additional information and screenshots so I can understand exactly what you are envisioning for the Google suggestion? 

Also

Add Team Schedules(Team Sideline) next to Rainout Line on Top Menu Bar



Thank you for the screenshots so I can better understand your suggestions.

Unfortunately, the first three images are showing Google search results. Those results are populated by Google algorithms and that is their “secret sauce” that we can’t influence.

Athletics does such a great job sharing the Team Sideline information that 74% of users this year accessed the site directly! That means our users aren’t stopping at our website to look for a link to Team Sideline, they already have access to it. Because we’re tight on menu bar space and we aren’t seeing people visiting our site before heading to Team Sideline, we’ll keep the menu bar the same for now.

Please keep the ideas coming! We’re always looking to improve our website and with over 65% of users viewing our site in a mobile version, it’s very important to keep the mobile version user-friendly too.

Completed

As many of you have already seen, ask and though shall receive.  Donna asked about getting the RainoutLine info embedded into our website and our Marketing Department made it happen.

You’ll now find a dedicated Weather Cancellation page on our website with our RainoutLine page embedded in! We have also added a page with some general guidelines to help our participants understand the guidelines we following when making decisions based on weather.


The page is accessible from the Rainout Line link in the header of our website or the Weather Cancellations link in the menu under Programs & Events. Check it out at https://www.oswegolandparkdistrict.org/programs-events/weather-cancellations/


Thanks for another great idea Donna.  Your A.T.O.M (Adding To Our Mission) Award is on the way.