+3

Consolidated cancelled class list

Jen McFall 4 weeks ago in Customer Experience updated by Rockie Veverka 6 days ago 1

During these unsure times we are cancelling more classes than usual. I think we need to come up with a spreadsheet that each supervisor "dumps" their cancelled info into so it can be organized into families. This will allow parents to only receive one call instead of several different ones for each class their children are registered for. The organized information would also be a great tool for CSRs to use when a participant calls back.

How will OPD benefit from this idea?:
It will limit the amount of calls CSRs will need to make.