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Completed

Smartsheet for IT requests

Rockie Veverka 8 months ago in Better/Faster/Smarter/Cheaper updated by Rich Zielke 2 months ago 4

It would be awesome to be able to complete a smart sheet similar to how we already do marketing or website request for any IT related issues or concerns. Scott isn't here everyday, so it might also be nice for him to be able to prioritize tasks,  get them on his calendar and mark off things that are completed. I'm not 100% sure of how the smartsheet works, but it seems like a nice way to get things organized for all. 

How will OPD benefit from this idea?:
IT could prioritize tasks and mark off items when they're completed. It would be easier to organize all of our requests.
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Under review

Thank you for your submission.

We plan on forwarding your concept along to the department head.  We will pass along any replies or information we receive.to you.

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Started

Good afternoon Rockie,

We just wanted to share an update from the IT team that they are currently reviewing and vetting systems that would fulfill the need you expressed.  They hope to have something implemented soon.  As soon as we hear more we will be happy to share.

Thanks again.

Completed

Ask...and you shall receive!!!

This e-mail was just sent out by Keith:

"We’re excited to release a new IT Ticketing System today that will allow you to easily submit support requests via an online portal/form. This new system will also help the IT Department track and prioritize issues, projects and other IT related items more effectively and efficiently."

And this is how the Innovation Lab can work.  Rockie had a great suggestion and Keith and Scott found it helpful and made it happen.

Keep the great ideas flowing all and Rockie will be receiving her A.T.O.M. award very soon.

Really like the looks of the recently launched IT Ticketing System.


Hopefully, there isn't much of a need for it but in the event your IT device needs a little TLC, the ticket system will ensure your request is resolved promptly.


THANK YOU to everyone who assisted in getting this up and running!